The same person is recognised whether they arrive by WhatsApp, Instagram, Facebook or a Google review, and their whole history sits on one profile.
Identity resolution is the part most tools get wrong by being confident. uxjo links on evidence and asks you when the evidence is thin.
A contact exists now, sourced to Instagram, with the handle attached.
contact.createdDifferent channel, different identifier, no obvious link yet.
message.receivedNow the evidence is strong: the same number on both sides.
strong matchOne person, both histories, first seen still reads Instagram.
mergedThe reviewer name matches loosely, so uxjo asks rather than assumes.
weak matchEither way the decision is recorded, and it can be reversed later.
reversibleYes. A phone number, an email, an Instagram handle and a Messenger id can all belong to one person, and uxjo links them when the evidence is strong. Their whole history then sits on one profile: every message on every channel, every order, every review and every form.
It asks. A weak match is surfaced for you to confirm rather than applied quietly, because a wrong merge puts two people’s conversations in one place.
Yes, every merge is reversible. The profile splits back into its parts with each side’s history intact, and the merge and the reversal are both recorded in the audit log.
Yes. Consent travels with the person rather than the channel, so an opt-out given on WhatsApp also suppresses email and any journey step that would have reached them.
Every message on every channel in order, every order with what was paid, every review with its rating and text, every form answer, and what first brought them to you.
