A guest touches five surfaces before they arrive and one after they leave. uxjo keeps that whole arc on a single record, so the pre-arrival message and the review that follows are part of the same conversation.
Seven steps across six channels. Each names the channel it runs on and the tool doing the work.
01
A reel and the Google listing do the discoveryBoth published or measured from uxjo, recorded daily.InstagramComposerListing performance
02
Enquiries arrive on three channels at onceWhatsApp, Instagram DMs and Messenger in one queue.FacebookOne inbox
03
The booking is confirmed in the threadAn approved template with the details filled from the record.WhatsAppTemplatesJourney Studio
04
Pre-arrival details go out on scheduleDated steps that re-check consent each time.EmailEmail steps
05
In-stay questions are answered where they arriveSame queue, same owner, same tags.WhatsAppInboxAssignment
06
A review request follows the stayConsent-checked, then the review is stored and scored.GoogleReview storeSentiment
07
A winback offer reaches the quiet onesLong-dated email and WhatsApp, ended by a reply.EmailJourney Studio
ConversationOne inbox for every channel
WhatsApp, Instagram DMs and Messenger in one queue.
Runs on WhatsAppBooking confirmations
Approved templates with variables from the contact.
JourneysDated pre-arrival steps
Scheduled sends that re-check consent each time.
ReviewsReviews stored and scored
Every review filterable, with a draft reply waiting.
What the team sees
The screen this journey actually happens on.
One inbox, every channelLive
AllWhatsAppInstagramFacebook
LMLiam M.Do you have sea view rooms?
TSTara S.Late check-in possible?
JBJon B.Airport pickup?
Do you have sea view rooms for the 14th?
Maya, internal note. Sea view sells out fast for that weekend.
Two left with sea view. Shall I hold one for the 14th?
Owner MayaFirst seen InstagramBooking heldConsent opted in
Reply
A guest touches five surfaces and stays one person.Discovery, booking, pre-arrival and the review afterwards all sit on one record.
Every channel
What each channel does for this industry.
Not one channel with five spectators. Each one reads, each one can be answered or published to.
WhatsAppBooking and in-stay
Approved templates, forms, and questions answered in the shared queue.
InstagramDiscovery and DMs
Reels on a calendar, comments and DMs in the same inbox.
FacebookPage and Messenger
Scheduled posts, moderated comments, Messenger in the shared queue.
GoogleReviews and search
Reviews stored and scored with drafted replies, plus the queries that find you.
EmailPre-arrival and winback
Longer itineraries and offers through your own provider.
YouTubeProperty video
Watch data and comments against the contact.
Questions
What people ask before they start.
Can one person handle DMs and WhatsApp together?
Yes. WhatsApp, Instagram DMs and comments, and Messenger arrive in one queue with the same assignment and tags, and you can filter by channel when you want to focus.
How do pre-arrival messages get sent on time?
They are dated journey steps. Each one re-checks consent at send time, so a guest who opted out after booking stops receiving them.
What happens to a bad review?
It is stored with a sentiment and severity score, an owner can be assigned, and the reply is drafted in a tone that matches the review. You approve before it posts.
Does this work across more than one property?
Workspaces separate data per property or brand, with roles deciding who can see and send what.
Use cases
The jobs this industry hires uxjo for.
Appointment reminders
Scheduled steps that re-check consent before each send.
Every business has a flow that is only theirs. Describe it in a message and we will map it with you, name the triggers, and tell you honestly what runs today and what does not. No form, no wait.
Start with one channel. Add the rest when you are ready.Connect WhatsApp today and run a journey this week. Instagram, Facebook, Google, YouTube and email join the same inbox and the same report whenever you want them.
