Capability

Catch the unhappy customer before the review lands.

Ask for a score after any interaction on any channel, watch the trend by segment, and route unhappy answers to a human immediately rather than reading about it later in public.

CSAT and NPS Tracked over time Low scores routed

Start free See the platform

The ledger

What you ask, what you learn, and what happens to a bad answer.

A score in a chart changes nothing. The value is in what happens in the four seconds after a three.

You can askon any channel

After a purchase, a support conversation or a delivery
A satisfaction score or a recommendation score, whichever fits the moment
On whichever channel that person uses, rather than only the one you prefer
Inside the conversation, as a tap rather than a link to a survey page

You learnover time

The trend, not a single lifetime average that hides a bad month
The breakdown by segment, so a change you made can be judged against the people it affected
Whether it worked, since the score and the change sit on one timeline
How it relates to your public reviews, with Google reviews in the same workspace

A bad answerguardrails

A low score routes to a person immediately. That is the difference between fixing something and reading about it later in a public review
An owner is assigned, so it is somebody’s job rather than everybody’s notification
Any follow-up is approval-first, drafted and confirmed before it sends
Consent still applies. A survey is a message, and an opt-out suppresses it

Worked example

A three out of five, handled in four seconds.

The order is delivered

A journey fires on the delivery event, not on somebody remembering.

delivered

She is asked for a score

One tap, inside the conversation she already had with you.

asked

She taps three

Recorded against her contact and against the segment she belongs to.

recorded

The rule catches it

Below four routes immediately rather than waiting for a daily digest.

routed

Anita is assigned

A task with an owner, not a notification that everyone ignores.

assigned

The reply is approved first

Drafted for tone, confirmed by a person, then sent on her channel.

approved

Questions

Asked and answered.

Can uxjo measure how happy my customers are?

Yes. Send a satisfaction or recommendation question after a purchase, a support conversation or a delivery, on whichever channel that person uses, and answer with a tap inside the conversation.

What happens when someone gives a low score?

It routes to a person straight away and an owner is assigned. That is the difference between fixing something and reading about it later in a public review.

Are scores tracked over time?

Yes, over time and by segment, so you can see whether a change you made actually worked rather than looking at one lifetime average.

Is this the same as Google reviews?

They are related but different. CSAT and NPS are your own private scores; Google reviews are public and arrive from your Business Profile. Both live in the same workspace, so a falling private score can be acted on before it becomes a public one.

Do surveys respect opt-outs?

Yes. A survey is a message, so consent is checked in the data layer and an opt-out suppresses it like any other send.

More capability

What else is in the workspace.

One inboxWhatsApp, Instagram and Messenger in one queue One customerOne profile across every channel Auto Pilot156 tools, every write approved Search ConsoleQueries, clicks and position Google AnalyticsGA4 on the same timeline Google AdsSpend beside the outcome