Restaurants and food

Reviews and reorders for restaurants

Reputation lives on Google. The reorder lives on WhatsApp. uxjo stores every review as a record you can filter, drafts the reply for you to approve, and runs the reorder conversation on the channel people actually answer.

The journey

What actually happens, in order.

Seven steps across six channels. Each names the channel it runs on and the tool doing the work.

01
Someone searches for a restaurant nearbyThe query is in the monthly keywords Google reports for your listing.GoogleSearch keywords
02
They tap the listing and ask for directionsViews, calls and direction requests recorded against the day.GoogleListing performance
03
This week’s menu is published on a calendarOne composer for Instagram and the Facebook Page, scheduled together.InstagramComposerScheduling
04
A table booking is taken in the chatA form asks date, time and party size, validated and stored on the contact.WhatsAppFormsJourney Studio
05
The review lands and is scoredRating, text and date as fields, with severity scored so the tone matches.GoogleReview storeSentiment
06
The reply posts once you approve itDrafted for you, never sent on its own.GoogleAuto PilotApprovals
07
A reorder broadcast goes out, pacedLaunch gates on consent, template state and number health before the first send.WhatsAppBroadcastsLaunch gates
Diners at a restaurant table
ReviewsEvery review, scored

Rating, reviewer, text, and whether it has been answered.

Runs on WhatsAppBookings and reorders

Forms and catalog steps inside a journey.

MeasurementSearch keywords

The queries Google reports as bringing people to your listing.

ContentPosts on a calendar

Publish to Instagram, Facebook and your Google listing.

What the team sees

The screen this journey actually happens on.

One inbox, every channelLive
AllWhatsAppFacebookInstagram
AKAsha K.Table for four on Friday?
MBMeera B.What time do you close today?
SMsana.makesIs the Sunday brunch on?
Table for four on Friday at 8?
Ravi, internal note. Friday is nearly full after 8:30.
Friday 8pm is free. Shall I hold it under your name?
Owner RaviLeft a 5 star reviewFirst seen GoogleConsent opted in
Reply
The booking and the review are the same person.A regular is visible as a regular, whichever channel they used to reach you.
Every channel

What each channel does for this industry.

Not one channel with five spectators. Each one reads, each one can be answered or published to.

GoogleReviews, keywords, listing edits

Every review scored with a draft reply, the queries that found you, hours and attributes editable.

WhatsAppBookings and reorders

Forms and catalog steps in a journey, broadcasts paced per number.

InstagramThe menu, published and answered

Posts and reels on a calendar, comments and DMs handled in the shared inbox.

FacebookThe Page and Messenger

Scheduled posts, moderated comments, and Messenger in the same queue as WhatsApp.

EmailReceipts and offers

Longer messages through your own provider, on the same journey.

YouTubeKitchen and venue video

Watch data and comments stored against the people who left them.

Questions

What people ask before they start.

Can uxjo reply to a Google review for me?

It drafts the reply and scores the review for sentiment and severity, then waits. You approve, edit or discard. Nothing is posted to Google without that approval.

How fast do I hear about a bad review?

New reviews arrive in real time rather than on a nightly sync, so a difficult one does not sit unanswered overnight.

Can I see what people searched to find us?

Yes. The monthly search keywords Google reports for your listing are stored month over month, and sit beside the organic queries that find your website.

Does this handle table bookings?

Bookings run as a journey with a form in the chat, so the answers are structured and validated instead of parsed out of free text.

Use cases

The jobs this industry hires uxjo for.

Review generation

Asked after the order, only if consent allows.

How it works
Order and delivery updates

Approved templates on dispatch and delivery.

How it works
Re-engagement

A long-dated sequence that ends when someone answers.

How it works
Not on this page?

Your journey is the one we have not listed yet.

Every business has a flow that is only theirs. Describe it in a message and we will map it with you, name the triggers, and tell you honestly what runs today and what does not. No form, no wait.

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