Automotive

Test drive to service for automotive

The first conversation is a test drive and the next one is a service two years later. uxjo keeps both on the same record, so the follow-up does not start from nothing.

The journey

What actually happens, in order.

Seven steps across six channels. Each names the channel it runs on and the tool doing the work.

01
A search puts your listing in front of themViews, calls and direction requests recorded against the day.GoogleListing performanceSearch keywords
02
A walkaround video answers the first questionsWatch data and comments held against contacts.YouTubeVideo capture
03
A Messenger enquiry or a lead ad arrivesEither becomes a contact with its answers attached.FacebookLead adsOne inbox
04
A form captures model, budget and timingValidated answers on the record, not a note.WhatsAppForms
05
The test drive is confirmed and remindedApproved templates on dated steps.WhatsAppTemplatesJourney Studio
06
Service reminders run for yearsDated far out, consent re-checked at every send.EmailJourney StudioEmail steps
07
A review and a referral request close itStored and scored, reply drafted for approval.GoogleReview store
A vehicle up on a lift in a service garage
Runs on WhatsAppTest drive booking

Forms and confirmation inside the conversation.

JourneysMulti-year reminders

Steps dated far out, consent re-checked at send.

ConversationOne record per customer

Sales and service on the same card.

GovernanceCost and audit

Every send with its cost and its approver.

What the team sees

The screen this journey actually happens on.

One inbox, every channelLive
AllWhatsAppFacebookYouTube
HSHarsh S.Test drive this Saturday?
NGNeel G.Service due?
PTp.tiwariQuestion on the video
Can I test drive the hybrid on Saturday?
Rohit, internal note. Hybrid demo car is booked until noon.
Saturday 11am is free. Shall I send the form to confirm?
Owner RohitFrom a lead adModel capturedConsent opted in
Reply
Sales and service are one record.The test drive conversation and the service reminder two years later sit on the same card.
Every channel

What each channel does for this industry.

Not one channel with five spectators. Each one reads, each one can be answered or published to.

GoogleFound, then reviewed

Search terms that produce visits, reviews stored with drafted replies.

WhatsAppTest drive and service

Forms, approved templates, and dated reminders that re-check consent.

FacebookLead ads and Messenger

A form fill becomes a contact, and Messenger shares the queue.

YouTubeWalkaround video

Watch data and comments held against the contact.

EmailMulti-year reminders

Service sequences on your own domain, years out.

InstagramShowroom and stock

Posts on a calendar, DMs and comments in the shared inbox.

Questions

What people ask before they start.

Can a reminder be scheduled years ahead?

Yes. Journey steps can be dated far into the future, and consent is re-checked at send time rather than when the journey was published.

Does the service team see the sales conversation?

They see one contact record with both, subject to role and module permissions, so history is not lost between departments.

Can we run this across several dealerships?

Workspaces separate data per dealership, with roles controlling who can see and send what.

How is message cost tracked?

Every send carries its real cost into a ledger you can audit line by line, per number and per journey.

Use cases

The jobs this industry hires uxjo for.

Lead capture to booking

A form takes the details, a journey confirms the slot.

How it works
Appointment reminders

Scheduled steps that re-check consent before each send.

How it works
Re-engagement

A long-dated sequence that ends when someone answers.

How it works
Not on this page?

Your journey is the one we have not listed yet.

Every business has a flow that is only theirs. Describe it in a message and we will map it with you, name the triggers, and tell you honestly what runs today and what does not. No form, no wait.

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