Pay for the platform. Channels bill at cost.
Meta bills WhatsApp conversations at their rate and email goes through the provider you already pay. uxjo adds no markup to either, and working across Instagram, Facebook, Google and YouTube adds nothing to your bill.
Starter
One number, one person, a real journey running.
- 1 WhatsApp number
- 1 seat
- Shared inbox, templates and journeys
- Forms, contacts and CRM
- Instagram, Facebook and Google connected
- Community help
Growth
A small team answering and selling in chat every day.
- Everything in Starter
- 5 seats
- One inbox for WhatsApp, Instagram and Messenger
- Publish and schedule to Instagram, Facebook and Google
- Broadcasts with pacing and opt-out capture
- Catalog, orders and in-chat checkout
- Google reviews, replies and search keywords
- Email as a journey step, your own provider
- Jo in ask mode
Scale
Every channel, measured, with approval-first automation.
- Everything in Growth
- 20 seats
- Jo in agent mode with approvals
- Bring your own model and key
- All six channels connected
- Search Console, GA4 and Google Ads
- App integrations and custom API connections
- Identity resolution across channels
- Click-to-WhatsApp attribution
Enterprise
When someone has to sign off on how the data is held.
- Everything in Scale
- Unlimited seats and numbers
- Workspaces per brand or outlet
- Role-based access by module and scope
- Hash-chained audit log export
- Per-contact envelope encryption
- DSAR workflow support
| Capability | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|
| Shared inbox, templates and journeys | Yes | Yes | Yes | Yes |
| Forms, contacts and CRM | Yes | Yes | Yes | Yes |
| One inbox across WhatsApp, Instagram and Messenger | – | Yes | Yes | Yes |
| Publish and schedule to Instagram, Facebook and Google | – | Yes | Yes | Yes |
| Broadcasts with throughput pacing | – | Yes | Yes | Yes |
| Catalog, orders and in-chat checkout | – | Yes | Yes | Yes |
| Google reviews, replies and search keywords | – | Yes | Yes | Yes |
| Email as a journey step, your own provider | – | Yes | Yes | Yes |
| Jo, ask mode | – | Yes | Yes | Yes |
| Jo, agent mode with approvals | – | – | Yes | Yes |
| Bring your own model | – | – | Yes | Yes |
| YouTube videos, watch data and comments | – | – | Yes | Yes |
| Search Console, GA4 and Google Ads | – | – | Yes | Yes |
| App integrations and custom API connections | – | – | Yes | Yes |
| Identity resolution across channels | – | – | Yes | Yes |
| NPS and CSAT surveys | – | – | Yes | Yes |
| Workspaces per brand or outlet | – | – | – | Yes |
| Role-based access by module and scope | – | – | – | Yes |
| Hash-chained audit log export | – | – | – | Yes |
| Per-contact envelope encryption and DSAR | – | – | – | Yes |
Answers, without the hedging.
What is uxjo?
A customer journey platform. Every conversation, post, review and order across WhatsApp, Instagram, Facebook, Google Business, YouTube and email lands on one record, and the work you do in reply happens from one place.
Which channels can uxjo publish to and reply on?
WhatsApp, Instagram, Facebook and Google Business. You can publish and schedule posts to Instagram, your Facebook Page and your Google listing, reply to and moderate comments, answer DMs and Messenger in the shared inbox, and reply to Google reviews from a drafted response. YouTube is read: videos, watch data and comments. Email sends through your own provider as a journey step.
Do I need my own WhatsApp Business account?
Yes. uxjo connects to your own number as a Meta Tech Provider on the WhatsApp Business Platform, so the number, the templates and the quality rating stay yours.
What does approval-first mean?
Nothing irreversible happens without a person. Auto Pilot drafts a reply or a review response and waits. A refund, a deletion, an export or a permission change stops and asks. Every approval, and who gave it, is written to an audit log.
What can Jo actually do?
It answers from your real data in ask mode, and in agent mode it proposes an action and waits for you. It has 156 operator tools available to it, all governed by the same role and approval rules your team is. It speaks English, Hindi, Telugu and Malayalam.
Can I use my own AI model?
Yes. Bring your own model with your own key and endpoint, and swap it later without migrating anything. Credentials are stored encrypted.
What can I connect uxjo to?
Over a hundred apps. Shopify, WooCommerce, BigCommerce, Magento, Wix, Squarespace and Etsy for orders and customers. Razorpay, Stripe, PayPal, Square, Cashfree and PayU for payments. Shiprocket and the logistics providers for delivery. Anything else with an API can be added as a custom connection, and the assistant can be given new abilities through the Model Context Protocol.
Can I keep my own email provider?
Yes, and you should. Email goes out through the service you already use, so deliverability and domain reputation stay yours. Every message carries a plain-text alternative, a preheader and a footer that cannot be removed by accident, with one-click unsubscribe honoured across every channel.
How is customer data protected?
Your data is separated at the database level rather than by a filter someone might forget. Contact details are encrypted per person, and phone numbers can be searched by blind index without being readable. Every change is written to a hash-chained audit log, and DSAR requests can be fulfilled rather than promised.
Why does Facebook show no reach figure?
Facebook stopped reporting reach for individual posts in 2024, so uxjo shows what is real: reactions, comments, shares, clicks and video views. Instagram still reports reach, and uxjo shows it there. Same platform, different truth, stated rather than blurred.
What are Meta conversation charges?
Meta charges per conversation on the WhatsApp Business Platform. Those charges are billed at cost and shown separately on your invoice, and every message carries its real cost into a ledger you can audit line by line.
Is there a free plan?
Yes. One number, one seat, the shared inbox, templates, journeys, forms and contacts, with no card and no expiry.
Your journey is the one we have not listed yet.
Every business has a flow that is only theirs. Describe it in a message and we will map it with you, name the triggers, and tell you honestly what runs today and what does not. No form, no wait.