Channel

Email as a journey step.

Bring the provider you already pay for. uxjo composes, sends and records, so email is a step inside a journey rather than a separate tool with its own list.

Send and schedule Your own provider One click unsubscribe
The ledger

What uxjo sends, records, and what holds it.

Your provider, your sending reputation. uxjo handles the parts that are easy to get wrong.

Sendsthrough your provider
  • Campaigns and one-off sends, now or scheduled, to an audience you filtered
  • Journey steps. Email is a step like any other, so one flow can cross channelsjourney.step
  • A plain-text alternative, generated with every message rather than left to chance
  • A preheader you write, so the preview line is not the first sentence by accident
  • A footer that cannot be removed by accident. Address and unsubscribe link, always attached
Recordson the contact
  • Delivery, opens and clicks, against the same contact that holds their WhatsApp thread
  • Unsubscribes as consent state, not as a list someone has to remember to check
  • Bounces and complaints, so a bad address stops being retried
  • Cost and volume in the same ledger as every other channel
What holds itguardrails
  • Unsubscribe is one click, and it is honoured on every channel. Someone who opts out of marketing stays opted out
  • Suppression is checked in the data layer, so it holds for a journey and for an API call, not just for the compose screen
  • You keep your own reputation. Mail leaves through your provider and your domain, not a shared pool
  • Every send is logged with the person who approved it
The surfaces

Four screens you will live in.

Sample data from the same fictional shop that runs through this site.

ComposeHTML and plain text
HTMLPlain textPreheader
The olive linen is back, in every size Including the medium that sold out in a week. from The Olive Studio · hello@theolivestudio.in
Olive linen jacket on a hanger

We cut a second run after the first sold out. Same fabric, same fit, and the medium is back on the shelf.

See the linen
The olive linen is back, in every size
Including the medium that sold out in a week.

We cut a second run after the first sold out. Same
fabric, same fit, and the medium is back on the shelf.

See the linen
https://theolivestudio.in/linen

--
The Olive Studio, 14 Laxmi Road, Pune 411030
Unsubscribe  https://theolivestudio.in/u/9f2a
The Olive Studio, 14 Laxmi Road, Pune 411030 Unsubscribe · Manage preferences Footer locked
The parts people forget are not optional.Plain-text alternative, preheader, postal address and unsubscribe link are attached to every send and cannot be deleted by accident.
Consent and suppressionAcross every channel
Priya Ramanopted in · 12 Mar
Dev Kumaropted out of marketing · 2 Jul
Asha K.utility only · 18 Jun
rahul@bounced.examplehard bounce · retries stopped

Dev unsubscribed from an email. He is now suppressed for marketing on WhatsApp too, because consent lives on the contact rather than on the channel.

One opt-out, honoured everywhere.Suppression is enforced in the data layer, so a journey or an API call cannot route around it.
Email inside a journeyOne flow, two channels
Order shippedapproved template, on dispatchsent
Wait 7 daysthen check consent againholding
Care guide and review askemail, plain-text alternative attachedqueued
If no open in 3 daysfall back to WhatsApp, approval-firstbranch

The same journey uses whichever channel fits the moment. Nothing is duplicated, and consent is re-checked at every step rather than once at the start.

A follow-up can start on WhatsApp and finish in an inbox.Email is a step, not a separate tool with its own audience list to keep in sync.
Your provider, your reputationBring your own ESP
Provider connected with your own API keyverified
Sending domain authenticated on your DNStheolivestudio.in
Audience filtered by consent and suppression1,204 of 1,388
Approval pending on the marketing sendawaiting
99.1%Delivered
1,193Sent
11Bounced
0Complaints
Mail leaves on your domain, not a shared pool.Your deliverability stays yours. uxjo does the consent, pacing and record keeping around it.
Worked example

One order, two channels, one record.

The same olive linen jacket, followed from dispatch to a stored review.

The order ships

An approved WhatsApp template goes out on dispatch, because that is where she bought.

order.shipped
The journey waits

Seven days, then it checks her consent again rather than trusting the state it saw at the start.

wait
An email goes out

Care guide and a review ask, with the plain-text alternative and the locked footer attached.

email.sent
She opens it

Delivery, open and click land on the same contact card as her WhatsApp thread.

recorded
She leaves a Google review

Stored structurally, scored for sentiment, with a reply drafted for approval.

review stored
One report, not three

Email, WhatsApp and the review sit in the same weekly view, on the same contact.

analytics
Where it lands

Email is a step, not a silo.

Contact record

Opens and clicks sit beside the WhatsApp thread, the Instagram comment and the order.

See the record
Journeys

Email is a step with the same triggers, waits and branches as every other channel.

See Journey Studio
Analytics

Sends, delivery and clicks recorded per day by the same layer as the rest.

See the model
Consent and audit

Unsubscribes become consent state, and every send is logged with its approver.

See governance
Questions

Asked and answered.

Does uxjo send email?

Yes. Campaigns, one-off sends and journey steps go out through the email provider you already pay for, so you keep your own sending reputation.

Is email a separate tool from the messaging channels?

No. An email step sits beside a WhatsApp step in the same journey, and delivery, opens, clicks and unsubscribes are recorded on the same contact card as that person’s WhatsApp thread.

How are unsubscribes handled?

An unsubscribe is one click and is recorded as consent state. Suppression is checked in the data layer, so it holds even for a journey step or an API call, and the footer cannot be removed by accident.

Not on this page?

Your journey is the one we have not listed yet.

Every business has a flow that is only theirs. Describe it in a message and we will map it with you, name the triggers, and tell you honestly what runs today and what does not. No form, no wait.

Talk to usStart free