Test drive booking
Model, variant and a slot, taken in the chat and confirmed on the calendar.
Four steps, with the channel named.
The event that opens the thread and creates the contact.
WhatsApp and InstagramTyped and validated inside the chat, not parsed out of free text.
WhatsApp and InstagramStructured fields on the record, ready for whatever runs next.
WhatsApp and InstagramThe confirmation goes out and the slot or order is on the record.
WhatsApp and InstagramWhat people ask about this one.
Do customers have to leave the chat?
No. The form is answered inside the conversation, and the answers are typed and validated as they go.
Where do the answers end up?
On the contact record as structured fields, beside that person’s other channels and their order history.
What starts it?
Enquiry received. The contact is created at the same moment, with the source recorded.
Other jobs in automotive.
Your journey is the one we have not listed yet.
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