Most enquiries arrive as a message. The job is to qualify them fast, get a slot in the diary and make sure the person turns up. uxjo does that with structured forms instead of a scroll through chat history.
Seven steps across six channels. Each names the channel it runs on and the tool doing the work.
01
A Google search puts your listing in front of themThe query and the direction request are both recorded.GoogleSearch keywordsListing performance
02
An enquiry arrives on the Facebook PageMessenger lands in the same queue as WhatsApp, with an owner.FacebookOne inboxAssignment
03
A form qualifies the job in the chatOne question at a time, each answer validated and stored as data.WhatsAppForms
04
An owner takes the threadExplicit ownership, and takeover recorded if it changes hands.WhatsAppInboxTakeover
05
The slot is confirmed and then remindedApproved templates on dated steps, consent re-checked at send time.WhatsAppJourney StudioTemplates
06
A review request follows the jobConsent-checked, and the review is stored with a draft reply.GoogleReview store
07
Quiet enquiries get an email nudgeThrough your own provider, ended the moment they answer.EmailEmail steps
Runs on WhatsAppQualification forms
Structured answers instead of a scroll through chat history.
ConversationAssignment and takeover
One thread, one owner, recorded.
JourneysScheduled reminders
Triggers on a date, with consent re-checked at send time.
GovernanceAudit on every send
Who approved it, when it went, what it cost.
What the team sees
The screen this journey actually happens on.
One inbox, every channelLive
AllWhatsAppFacebookInstagram
JTJai T.Need a plumber this week
AKAsha K.Can you quote for two rooms?
RSru.stylesDo you cover Andheri?
Need a plumber this week, kitchen tap.
Sunil, internal note. Thursday AM is the only slot left this week.
I can do Thursday morning. Shall I send the form to confirm?
Owner SunilFrom a lead adTag plumbingConsent opted in
Reply
One queue, whichever channel they used.Messenger, WhatsApp and Instagram enquiries share the same assignment, tags and history.
Every channel
What each channel does for this industry.
Not one channel with five spectators. Each one reads, each one can be answered or published to.
GoogleFound, then measured
The queries that produce calls, plus reviews stored with drafted replies.
WhatsAppQualify, book, remind
Forms, assignment, approved templates and dated reminder steps.
FacebookPage enquiries and lead ads
Messenger in the shared queue, and a lead ad submission becoming a contact.
InstagramProof of work
Before and after posts published on a calendar, comments answered from uxjo.
EmailThe slow follow-up
Longer quotes and nudges on your own domain.
YouTubeHow-to video
Watch data and comments captured against contacts.
Questions
What people ask before they start.
How do forms work inside a chat?
A journey asks one question at a time and validates each answer, so what lands on the contact record is structured data rather than a paragraph somebody has to read and retype.
Can two people answer the same enquiry?
No. Each conversation has an explicit owner, and takeover is a recorded action, so the thread cannot be quietly answered twice.
What happens if someone opts out?
Suppression is enforced in the data layer, so it holds for journeys and API calls as well as manual sends, and it applies across every channel rather than just the one they replied on.
Can I add a second number to send faster?
Yes. Pacing is per number rather than per account, so adding a number adds throughput instead of putting the first one at risk.
Use cases
The jobs this industry hires uxjo for.
Lead capture to booking
A form takes the details, a journey confirms the slot.
Every business has a flow that is only theirs. Describe it in a message and we will map it with you, name the triggers, and tell you honestly what runs today and what does not. No form, no wait.
Start with one channel. Add the rest when you are ready.Connect WhatsApp today and run a journey this week. Instagram, Facebook, Google, YouTube and email join the same inbox and the same report whenever you want them.
