Click-to-WhatsApp ad to order
The thread opens with the ad attached, the catalog card follows, and payment happens in the chat.
Four steps, with the channel named.
The event that opens the thread and creates the contact.
WhatsApp and Facebook and InstagramTyped and validated inside the chat, not parsed out of free text.
WhatsApp and Facebook and InstagramStructured fields on the record, ready for whatever runs next.
WhatsApp and Facebook and InstagramThe confirmation goes out and the slot or order is on the record.
WhatsApp and Facebook and InstagramWhat people ask about this one.
Do customers have to leave the chat?
No. The form is answered inside the conversation, and the answers are typed and validated as they go.
Where do the answers end up?
On the contact record as structured fields, beside that person’s other channels and their order history.
What starts it?
Ad referral. The contact is created at the same moment, with the source recorded.
Other jobs in retail and d2c.
Your journey is the one we have not listed yet.
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