An in-chat form takes the details, a journey confirms the slot, and the answers land on the contact.
Trigger · new contact or keyword See how it runs
Industries
The journey your customers already take.
Eight patterns we see most, and the six jobs behind them. Each one shows what changes on day one, and which channel the work actually happens on.
Retail and D2C
From a tapped ad to a confirmed order.
The purchase conversation happens in chat. The discovery that led to it happens everywhere else, and you can see both.
01
Someone taps a Click-to-WhatsApp adThe referral travels with the conversation, so the ad and the order stay connected.WhatsApp · attributed
02
Jo answers the sizing questionGrounded in your catalog, staged for approval before it sends.WhatsApp · approval-first
03
Checkout opens in the threadProduct, payment and confirmation without a link out.WhatsApp · commerce
04
Cart abandoned, journey firesA paced reminder that respects opt-outs and suppression.WhatsApp · journey
05
You compare it to the post that started itPer-post insights sit next to the order in the same analytics layer.Instagram · measured
Runs on WhatsAppCatalog, orders and in-chat checkout
Products, payment and confirmation live inside the conversation.
Runs on WhatsAppRecovery journeys
Triggered on an event, paced per number, opt-out aware.
Measured elsewhereContent performance
Instagram and Facebook posts captured with per-post insights.
Restaurants and food
Reviews you can read. Reorders you can run.
Reputation lives on Google. The reorder lives on WhatsApp. uxjo holds both without pretending it can reply on your behalf everywhere.
01
A review lands on your Google profileStored structurally and searchable, not a screenshot.Google · measured
02
You see the search terms behind itThe monthly keywords people used to find the listing.Google · measured
03
A regular messages to reorderInbox with owner, notes and assignment.WhatsApp · inbox
04
Order and booking in the threadCatalog, form and confirmation in one conversation.WhatsApp · commerce
05
A weekly special goes outApproved template, paced, opt-outs excluded.WhatsApp · broadcast
Runs on WhatsAppBookings and reorders
Forms and catalog steps inside a journey.
Measured elsewhereReview store
Every Google review kept in a structured, searchable store.
Not availableReplying to reviews
You can read reviews in uxjo. Replies still happen in Google.
Local services
Enquiry to booking without a phone tag.
Most enquiries arrive as a message. The job is to qualify them fast and put a person on the ones that matter.
01
Enquiry arrivesFrom an ad, an organic post or a saved number.WhatsApp · inbox
02
A form qualifies itFields render in chat and write to the contact record.WhatsApp · form
03
Jo drafts the quote replyStaged for approval, never sent on its own.WhatsApp · approval-first
04
Assigned to an ownerAutomation stops on that conversation once a person takes it.WhatsApp · handover
05
Outcome written backTags, notes and consent state stay on the record.Contact record
Runs on WhatsAppQualification forms
Structured answers instead of a scroll through chat history.
Runs on WhatsAppAssignment and handover
Owner, notes and a clear stop on automation.
GovernanceConsent on the record
Opt-out, suppression and DSAR handled where the contact lives.
Clinics and wellness
Reminders that respect consent, provably.
Health-adjacent messaging is where consent and audit stop being paperwork. Both are built into the data layer here.
01
Patient opts inConsent state recorded on the contact, not in a spreadsheet.Contact record
02
Appointment reminder journeyScheduled trigger, approved template, paced delivery.WhatsApp · journey
03
Opt-out honoured immediatelyCaptured on receipt and enforced on every future send.WhatsApp · suppression
04
Staff access is scopedRoles by module and scope, enforced in the database.Governance · RBAC
05
Every action is provableHash-chained audit entries you can hand to a reviewer.Governance · audit
GovernancePer-contact encryption
Envelope encryption with keys held per record.
GovernanceBlind-index search
Find a patient by phone or email without exposing the field.
Runs on WhatsAppReminder journeys
Scheduled triggers with template approval and pacing.
Real estate
Every enquiry answered, every visit remembered.
Property enquiries arrive at all hours and go cold fast. The work is qualifying them and getting a site visit in the diary.
01
Enquiry from a listing or an adBudget, area and timeline captured by a form inside the chat, not guessed from a phone call.WhatsApp · form
02
Qualified against your criteriaA journey branches on the answers, so a serious buyer reaches a person sooner.WhatsApp · journey
03
Site visit booked and confirmedDate, address and a reminder the day before, all consent-checked.WhatsApp · booking
04
Notes land on the contactWhat they saw, what they said, who showed them, kept on one record.Contact · timeline
05
Follow-up runs itselfA paced sequence that stops the moment they reply or opt out.WhatsApp · journey
Runs on WhatsAppIn-chat qualification forms
One question at a time, answers validated and stored.
Runs on WhatsAppVisit reminders
Scheduled steps with consent re-checked before each send.
GovernanceOwner and audit trail
Who spoke to whom, and when, recorded not remembered.
Education and coaching
From an enquiry to a student who turns up.
Admissions is a long conversation with many small drop-off points. Seeing which step loses people is the whole job.
01
Enquiry from an ad or a reelCourse interest and city captured at the first message.Instagram · attributed
02
Counselling call bookedA form collects availability, a journey confirms and reminds.WhatsApp · booking
03
Documents collected in chatRequested, validated and attached to the contact.WhatsApp · form
04
Batch reminders go outApproved templates on a schedule, opt-out aware.WhatsApp · journey
05
Drop-off visible per stepThe journey canvas shows exactly where enrolment stalls.Analytics · funnel
Runs on WhatsAppDocument collection
Structured requests instead of a scroll through chat history.
MeasuredStep-by-step drop-off
How many reached each step, and how many stopped there.
Runs on WhatsAppScheduled reminders
Triggered on a date, paced per number.
Travel and hospitality
Booked, prepared, arrived, reviewed.
A stay is a sequence of moments that each need a message. Getting them right is the difference between a review and silence.
01
Enquiry or booking arrivesFrom a listing, an ad or a direct message, all in one queue.WhatsApp · inbox
02
Confirmation and pre-arrivalDirections, check-in time and what to bring, sent on schedule.WhatsApp · journey
03
In-stay questions answeredJo drafts from your own policies, a person approves.WhatsApp · approval-first
04
Review asked at the right momentA day after checkout, only if consent allows.WhatsApp · journey
05
The review lands and is scoredStored with a reply drafted for your approval.Google · reviews
Runs on WhatsAppPre-arrival sequences
Timed steps with consent checked at each one.
Runs on GoogleReview replies
Scored for tone, drafted for you, posted on approval.
Approval-firstGrounded answers
Jo answers from your policies, never from a guess.
Automotive
Test drive today, service reminder next year.
The first sale is one conversation. The service relationship is a dozen more, spread over years.
01
Enquiry from a listing or showroom adModel interest and city on the first message.Facebook · lead ad
02
Test drive bookedA form takes licence details and a slot, confirmed instantly.WhatsApp · booking
03
Quote and follow-upPaced, opt-out aware, and it stops when they reply.WhatsApp · journey
04
Service reminders on a scheduleApproved templates fired on a date, months later.WhatsApp · journey
05
Satisfaction captured after serviceA short in-chat form, stored against the vehicle owner.Contact · record
Runs on WhatsAppBooking forms
Slot, details and confirmation inside the chat.
Runs on WhatsAppLong-dated reminders
A journey step can wait months, not just days.
MeasuredLead ad attribution
The ad that produced the enquiry stays attached to it.
By use case
The six jobs people actually hire uxjo for.
Whatever the industry, the work usually looks like one of these. Each has its own page.
Fired on the real event, paced per number, and it stops the moment they reply or opt out.
Trigger · cart abandoned See how it runsAsked a set time after the order, only if consent allows, then the reply is drafted for approval.
Trigger · order completed See how it runsScheduled steps that re-check consent before each send, not once at the start.
Trigger · date reached See how it runsApproved templates fired on dispatch and delivery, with the cost recorded per message.
Trigger · order shipped See how it runsA long-dated sequence across WhatsApp and email that ends as soon as someone answers.
Trigger · no activity for 90 days See how it runs
Not on this page?
Your journey is the one we have not listed yet.
Every business has a flow that is only theirs. Describe it in a message and we will map it with you, name the triggers, and tell you honestly what runs today and what does not. No form, no wait.
Built for people and agents
Channels
Conversation
What Jo does
What it knows
Which model
Start with one channel. Add the rest when you are ready.
Connect WhatsApp today and run a journey this week. Instagram, Facebook, Google, YouTube and email join the same inbox and the same report whenever you want them.