The purchase conversation happens in chat. The discovery that led to it happened on a feed, and the reassurance came from a review. uxjo keeps all three on one record so the ad, the conversation and the order stop being three separate reports.
Seven steps across six channels. Each names the channel it runs on and the tool doing the work.
01
A reel goes up with the products taggedComposed and scheduled in uxjo, so the post and its metrics are stored as it publishes.InstagramComposerCatalog
02
Someone taps a Click-to-WhatsApp adThe referral travels with the conversation, so the ad and the order stay joined.FacebookAd attribution
03
A comment asks about the size, answered from uxjoAuto Pilot drafts the reply, a person approves, and it posts without opening the app.InstagramCommentsAuto Pilot
04
The conversation carries catalog and checkoutPrice and stock come from your synced catalog, and payment happens in the thread.WhatsAppCatalogCheckout
05
Dispatch and delivery fire approved templatesUtility templates on the real events, paced per number, cost recorded per send.WhatsAppJourney StudioTemplates
06
A review request goes out, the review is storedScored for sentiment, with the reply drafted for your approval.GoogleReview storeAuto Pilot
07
A quiet customer gets a winback sequenceLong-dated steps through your own email provider, ended by a single reply.EmailJourney StudioEmail steps
Runs on WhatsAppCatalog, orders and in-chat checkout
Products, payment and confirmation live inside the conversation.
RecoveryAbandoned cart journeys
Fired on the real cart event, paced per number, stopped on reply.
MeasurementAd attribution end to end
From the tapped ad to the paid order, on one contact record.
GovernanceCost per message, audited
Every send carries its real cost in a ledger you can read line by line.
What the team sees
The screen this journey actually happens on.
One inbox, every channelLive
AllWhatsAppInstagramFacebook
PRPriya RamanIs the olive linen in medium?
DKDev KumarCan I change the delivery date
RNRahul N.Do you have the navy in large?
Saw the reel. Is the olive one in medium?
Anita, internal note. Two left in medium after the weekend.
Yes, medium is in stock. Shall I open checkout here?
Owner AnitaAlso on WhatsAppFirst seen InstagramConsent opted in
Reply
A shopper is one conversation, not three.The Instagram DM, the WhatsApp checkout and the Facebook enquiry are the same queue and the same record.
Every channel
What each channel does for this industry.
Not one channel with five spectators. Each one reads, each one can be answered or published to.
InstagramPublish, tag products, answer comments
Reels and posts on a calendar with catalog products tagged, comments replied to or removed from uxjo.
FacebookClick-to-WhatsApp ads and the Page
Ad referrals joined to the conversation, Page posts scheduled, Messenger in the same queue.
WhatsAppCatalog, checkout, and the updates after
Products, payment, dispatch and delivery all inside the thread the customer already opened.
GoogleReviews and the words people searched
Every review stored and scored with a draft reply, beside the queries that found you.
EmailThe long tail
Winback and receipts through your own provider, so domain reputation stays yours.
YouTubeProduct video, measured
Videos and watch data with comments held against the contact who left them.
Questions
What people ask before they start.
Can uxjo take payment inside WhatsApp?
Yes. Your catalog syncs into the conversation, so product cards, cart and the payment prompt all happen in the thread. The order and its payment state are written to the contact record and fire order.paid for your own systems.
How does abandoned cart recovery avoid annoying people?
The journey fires on the real cart event rather than a guess, it is paced per number by a token bucket, and it stops the moment the customer replies or opts out. Suppression is checked in the data layer, so it holds for API calls too.
Can I tell which ad produced which order?
Yes. A Click-to-WhatsApp referral is attached to the conversation when it opens, so the ad, the contact, the conversation and the paid order sit on one record without an export.
Do I have to move my store?
No. uxjo reads your catalog and writes orders back through the API, so your storefront, stock and pricing stay where they are.
Use cases
The jobs this industry hires uxjo for.
Abandoned cart recovery
Fired on the real event, stopped the moment they reply.
Every business has a flow that is only theirs. Describe it in a message and we will map it with you, name the triggers, and tell you honestly what runs today and what does not. No form, no wait.
Start with one channel. Add the rest when you are ready.Connect WhatsApp today and run a journey this week. Instagram, Facebook, Google, YouTube and email join the same inbox and the same report whenever you want them.
