Real estate

Enquiry to site visit for real estate

Property enquiries arrive at all hours and go cold fast. The work is capturing the brief properly at the first message, then keeping a long follow-up alive without anybody remembering to do it.

The journey

What actually happens, in order.

Seven steps across six channels. Each names the channel it runs on and the tool doing the work.

01
A listing ad runs on Facebook and InstagramPublished from uxjo, with the creative and its metrics stored.FacebookComposerAd attribution
02
A lead ad submission becomes a contactThe answers they gave are attached immediately, no export.FacebookLead adsContacts
03
A walkthrough video collects questionsComments held against the contact who left them.YouTubeVideo capture
04
A form captures budget, area and timelineOne question at a time, validated, stored as data.WhatsAppForms
05
The site visit is confirmed and remindedDated steps, consent re-checked before each send.WhatsAppJourney StudioTemplates
06
A months-long follow-up alternates channelsEmail and WhatsApp in one sequence, ended by a single reply.EmailEmail stepsJourney Studio
07
After handover, a review requestStored and scored, with the reply drafted for approval.GoogleReview store
Glass towers under a clear sky
Runs on WhatsAppIn-chat qualification forms

One question at a time, answers validated and stored.

ConversationAssignment and history

Every visit and call on one record, whoever handled it.

JourneysLong-dated follow-up

Sequences measured in months, ended by a single reply.

MeasurementSource attribution

Which listing or ad produced which visit.

What the team sees

The screen this journey actually happens on.

One inbox, every channelLive
AllWhatsAppFacebookEmail
VKVikram K.Looking in Powai, 2BHK
SDSneha D.Can we see it Saturday?
MTMohan T.Sending the documents
Looking in Powai, 2BHK, under 2.4 crore.
Kiran, internal note. Financing pre-approved. Move fast.
Two match that. Shall I book a Saturday viewing?
Owner KiranFrom a lead adBudget capturedConsent opted in
Reply
The brief arrives before the first call.A lead ad submission, a form answer and a viewing all land on one record.
Every channel

What each channel does for this industry.

Not one channel with five spectators. Each one reads, each one can be answered or published to.

FacebookLead ads and the Page

A form fill becomes a contact with its answers, and the Page publishes on a calendar.

WhatsAppQualify, confirm, remind

Forms in the chat, approved templates, dated reminders.

EmailThe long game

Sequences measured in months, on your own domain.

InstagramListings and reels

Published and scheduled, with DMs and comments in the shared inbox.

YouTubeWalkthrough video

Watch data and comments held against the contact.

GoogleFound and reviewed

Search terms that produce enquiries, and reviews with drafted replies.

Questions

What people ask before they start.

Can I capture a buyer brief without a phone call?

Yes. A form inside the conversation asks for budget, area and timeline one question at a time and validates each answer, so the brief is structured data on the contact record.

How long can a follow-up journey run?

As long as you need. Steps can be dated months out, and the whole sequence ends as soon as the contact replies or opts out.

Can two agents work the same lead?

Ownership is explicit per conversation and takeover is a recorded action, so the history stays intact when a lead changes hands.

Does email work alongside WhatsApp here?

Yes. Email is a journey step like any other, sent through your own provider, so a long follow-up can alternate channels.

Use cases

The jobs this industry hires uxjo for.

Lead capture to booking

A form takes the details, a journey confirms the slot.

How it works
Re-engagement

A long-dated sequence that ends when someone answers.

How it works
Appointment reminders

Scheduled steps that re-check consent before each send.

How it works
Not on this page?

Your journey is the one we have not listed yet.

Every business has a flow that is only theirs. Describe it in a message and we will map it with you, name the triggers, and tell you honestly what runs today and what does not. No form, no wait.

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