Clinics and wellness

Post-visit satisfaction

A short CSAT question, scored and stored against the contact for the trend.

Trigger · visit complete Approval-first
How it runs

Four steps, with the channel named.

01
Visit complete

The moment that makes the ask reasonable rather than annoying.

WhatsApp
02
Consent is checked first

Asked once, only where consent allows, never to a suppressed contact.

WhatsApp
03
The review arrives

Stored structurally, with rating, author, text and date as separate fields.

WhatsApp
04
A reply is drafted

Scored for sentiment and tone, waiting on your approval before it posts.

WhatsApp
Questions

What people ask about this one.

Does uxjo post to Google on its own?

No. The reply is drafted and scored for tone, and it only posts once you approve it.

Who gets asked?

Only contacts whose consent allows it, and only once. Visit complete is what makes the ask reasonable.

What happens with a bad review?

It is scored for how harsh it is, an owner is assigned and a task opens, so it does not sit overnight.

Not on this page?

Your journey is the one we have not listed yet.

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